Aurious (AU Goldtech Sdn Bhd) has its registered office at L1-2-30B, 1st Floor Jalan Pekan Baru 36 Off Jalan Meru, 41050 Klang, Selangor, Malaysia. In this Privacy Policy, we use the term Aurious (and “we”, “us” and “our”) to refer to the head office of Aurious at the registered address above and our affiliates. 

Aurious is committed to the protection of your personal information and your privacy. Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you visit our website, contact us via telephone, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

When we offer our products for sale online, by phone, or when you visit Aurious at events or pop-up stores, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.

We collect the information from you as detailed below:

• To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself. Personal Data collected may be subject to applicable data protection, privacy and other similar laws and may include but is not limited to information concerning your name, date of birth, identity card number, passport number, address, gender, race, contact information, e-mail address, residential or postal addresses, information about spouses and/or children, telephone or fax number, preferred mode of communication, credit card details, bank name and other pertinent banking information, where permitted by applicable law. By entering your details in the fields requested, you enable Aurious to provide you with the services you select.
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• When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us. For example, if you contact us with a query about one of our products or services; sign up for our Aurious newsletter; provide your details when you visit an Aurious event or contact Aurious by telephone. Please note that phone calls will on occasion be recorded for security, training and development purposes.
  
  
• If you choose to interact with Aurious via a social media platform or other third-party service, we will collect the information you have provided to us through that platform.
  
  
• When you submit a job application.
  
  
• When you visit our website, small bits of information (cookies) that are automatically stored on a person’s web browser in their computer can be retrieved by this site. Should you wish to disable these cookies you may do so by changing the setting on your browser. However, by disabling them, you may not be able to take advantage of all the features on our website. In some situations, you may not be able to access our website if cookies are disabled.

We will use the information we collect from you to:

• Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
  
  
• Manage our accounts and records;
  
  
• Respond to your requests, enquiries or feedback;
  
  
• Send service-related communications, including announcements and administrative messages such as order confirmation;
  
  
• Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
  
  
• Send you marketing communications (including e-mails and social media audience matching) relating to us and other third-party partners that we think may be of interest to you where we have a legitimate basis to do so; 
  
  
• Prevent crime (including but not limited to fraud and money-laundering);
  
  
• Meet any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us;
  
  
• Conduct market research so that we can continuously improve the services we provide to our customers;
  
  
• Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
  
  
• Understand how our Platform is used so that we can continuously improve our Platform, services and other offerings.

Access to Information

• We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. At no time will any Personal Data be purchased by us or in any way commercially acquired through the purchase or trading of illegitimate and illegal Personal Data databases or lists.
   
• We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. 
  
  
• However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else. 

Rights of Access and Correction

• You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use. 
  
  
• You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however, please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.  
  
  
• You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Aurious marketing e-mails.

Disclosure of Personal Data

The information we gather is not sold, given to, or otherwise shared with other organisations for commercial or any other purposes. All marketing materials, mailings, advertisements and/or newsletters will be sent directly to you by Aurious and will not be stored, subject to you responding directly to the advertiser. The Personal Data provided to us will be kept confidential and you hereby consent and authorise us to disclose your Personal Data to the following classes of parties:

• Any related companies and/or subsidiaries of Aurious, including those incorporated in the future;
  
  
• Our business partners and affiliates that provide related services or products as may be deemed necessary or appropriate in connection with our business;
  
  
• Our auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business;
  
  
• Our third-party service providers, third party management companies, sub-contractors or other parties as may be deemed necessary or appropriate by us to facilitate your dealings with us; and
  
  
• Our appointed service providers deemed necessary or appropriate by us in relation of our loyalty programmes, for the purpose of delivering gift redemption and services.Your Personal Data may also be disclosed if the disclosure is necessary for the purpose of preventing or detecting a crime, or for the purpose of investigations or is required or authorised by or under any law or by the order of a court.

Your Personal Data may also be disclosed if the disclosure is necessary for the purpose of preventing or detecting a crime, or for the purpose of investigations or is required or authorised by or under any law or by the order of a court.

External third parties are appointed by us and are legally tasked with processing your Personal Data in line with data privacy principles specified by Aurious. Third parties are also held legally responsible for securing your Personal Data at an appropriate level of security in relation to applicable data protection laws and widely accepted industry standards.

Updates

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications.If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at hello@auriousgold.com, Monday to Sunday 10am to 6pm.